CLIENT LEADERSHIP & BUSINESS PARTNERSHIP: builds long-term client trust and guides strategic decision-making
Expectations:
- Serves as the primary relationship owner for key clients, managing multiple brands or markets.
- Leads business reviews, annual plans, and campaign evaluations with clarity and insight.
- Anticipates client needs, identifies growth opportunities, and proposes solutions.
- Navigates conflicts or high-pressure situations with composure and fairness.
- Partners closely with Strategy and Creative leadership to ensure business goals align with creative ambition.
Outcomes:
- Viewed as a strategic consultant, not just an account lead.
- Account retention and organic growth improve year-on-year.
- Chariot reputation strengthens through trusted partnerships and effective results.
TEAM LEADERSHIP & DEVELOPMENT: builds and nurtures high-performing teams
Expectations:
- Leads and mentors executives and managers in delivering excellence across all touchpoints.
- Delegates effectively while maintaining oversight of key deliverables and deadlines.
- Provides constructive feedback and performance guidance regularly.
- Fosters a collaborative, supportive, and solution-driven culture across departments.
- Partners with Operations on resource planning and workload balance.
Outcomes:
- Teams perform consistently with confidence and clarity.
- Retention of strong talent improves through good leadership and mentorship.
- Collaboration between departments strengthens; friction is reduced.
STRATEGIC & CREATIVE CONTRIBUTION: shapes the creative and strategic direction of accounts and pitches
Expectations:
- Collaborates with Strategy and Creative leads to develop and sell-in campaign ideas.
- Contributes insights, business rationale, and storytelling to strengthen presentations.
- Challenges and refines work to ensure it meets both creative and commercial objectives.
- Leads or co-leads new business pitches and Chariot showcases.
Outcomes:
- Creative work under their leadership is bold, relevant, and strategically sound.
- Contributes meaningfully to Chariot’s reputation and pitch wins.
COMMERCIAL & OPERATIONAL EXCELLENCE: upholds profitability, efficiency, and accountability across accounts
Expectations:
- Oversees project budgets, scopes, and profitability reports.
- Works with Finance and Operations to ensure prompt billing, job closures, and cost control.
- Reviews team workloads and optimises processes for productivity.
- Supports leadership in forecasting and performance reporting.
Outcomes:
- Accounts run efficiently with clear profitability tracking.
- No major cost overruns or delays in billing.
- Demonstrate commercial maturity and strategic foresight.