全职 Information Technology Executive 工作, 薪水, Social Value Malaysia Federal Territory 公司招聘中 - Ricebowl

Role Overview

Key Responsibilities

IT Systems & Application Management

• Serve as the primary administrator for all IT systems, software, and applications used by SVM — including productivity suites, collaboration platforms, cloud services, and any sector-speci

• Manage user accounts, access rights, licences, and software subscriptions across all platforms

• Ensure all systems are up-to-date, properly configured, and performing optimally at all times

• Provide first and second-line technical support to staff, troubleshooting hardware, software, and connectivity issues

• Maintain an accurate and up-to-date inventory of all IT assets, systems, and software licences

• Evaluate, recommend, and onboard new tools or platforms as organisational needs evolve

• Identify, evaluate, and recommend AI tools and platforms that can improve SVM’s productivity, research, reporting, and operational workflows (e.g., AI writing assistants, data analysis tools, document automation)

• Support the organisation-wide adoption of AI tools by developing usage guidelines, conducting onboarding sessions, and providing ongoing staff training

• Advise leadership on responsible and ethical AI use, including data privacy considerations, bias risks, and compliance with relevant regulations

• Monitor developments in AI and emerging technologies relevant to the social impact and consultancy sector, and proactively share recommendations with the team

• Work with consultancy staff to explore AI-assisted approaches for social value measurement, stakeholder analysis, and impact reporting

• Ensure AI tools used by SVM meet organisational data governance standards and do not compromise confidential client or stakeholder information

• Identify opportunities to improve operational efficiency through simple system integrations and workflow automation

• Implement and maintain basic integrations between platforms (e.g., CRM, project management tools, finance software, communication and collaboration platforms)

• Work with APIs, webhooks, and low-code/no-code automation tools to connect systems and reduce manual processes

• Liaise with external vendors, developers, or service providers for more complex technical requirements

• Document all integration workflows, data flows, and system configurations clearly and accurately

• Conduct periodic assessments of SVM’s cybersecurity posture and proactively identify areas of risk

• Implement and enforce cybersecurity best practices including access controls, password policies, multi-factor authentication (MFA), and data backup protocols

• Advise leadership and staff on cybersecurity risks, safe digital practices, and organisational data governance

• Monitor systems for unusual or suspicious activity and respond promptly to potential security incidents

• Ensure organisational data handling is compliant with Malaysia’s Personal Data Protection Act (PDPA) and relevant data protection standards

• Develop and maintain an IT security policy, data classification guidelines, and a basic incident response plan

• Conduct regular staff awareness sessions on cybersecurity hygiene, phishing prevention, and safe AI tool usage

• Support SVM’s digital growth by recommending appropriate technology solutions — including AI-powered platforms, aligned with the organisation’s mission and budget

• Manage relationships with IT vendors, service providers, cloud platforms, and software suppliers

• Assist in annual IT budgeting, procurement planning, and technology roadmap development

• Prepare and maintain IT documentation including user guides, standard operating procedures (SOPs), and system architecture records

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field

• Relevant certifications are an advantage, including: CompTIA Security+, Microsoft 365 Administrator, Google Workspace Admin, AWS Cloud Practitioner, or equivalent

• Minimum 3–5 years of experience in an IT support, systems administration, or IT executive

• Demonstrated experience managing cloud-based productivity and collaboration tools (e.g., Microsoft 365, Google Workspace)

• Hands-on experience with basic system integrations, APIs, or workflow automation platforms

• Working familiarity with cybersecurity principles, frameworks (e.g., NIST, ISO 27001 basics), and best practices

• Experience working in a small organisation, non-profit, or lean team environment is an advantage

• Solid working knowledge of networking fundamentals, cloud infrastructure, and SaaS platform administration

• Understanding of cybersecurity concepts including threat management, data protection, access control, and PDPA compliance

• Familiarity with AI productivity tools (e.g., Microsoft Copilot, ChatGPT, Google Gemini, Notion AI) and ability to assess their suitability for organisational use

• Ability to communicate technical concepts clearly and practically to non-technical staff and senior leadership

• Strong problem-solving skills with a proactive, solution-oriented approach

• Organised, detail-oriented, and able to manage multiple systems and priorities simultaneously

• Self-motivated and comfortable working independently in a small, mission-driven team

• Good written and verbal communication skills in English and Bahasa Malaysia

• Experience evaluating or implementing AI tools in an organisational setting

• Experience with data visualisation tools (e.g., Power BI, Tableau, Google Looker Studio) or basic database management

• Familiarity with project management and collaboration platforms (e.g., Asana, Notion, *************, Trello, Slack)

• Exposure to CRM systems, grant management platforms, or finance/accounting software

• Knowledge of Malaysia’s PDPA and broader regional data governance frameworks

• A meaningful role where your technical expertise directly supports Malaysia’s social value and impact ecosystem

• Exposure to a wide range of systems, technologies, and cross-functional projects including AI adoption initiatives

• A collaborative, purpose-driven, and inclusive work culture

• Competitive remuneration commensurate with experience

• Support for professional development and relevant IT certifications

• Flexible working arrangements where applicable