HCLTech Hiring! Full Time Network Technical Support in Federal Territory - Ricebowl

Role Specific Responsibilities:

• Works with customers along with appropriate internal and external resources (e.g. account teams, partners) on the strategy/deployment/optimization of services and solutions
• Takes responsibility of task/project implementation for assigned customer engagements
• Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
• Creates and reviews project deliverables e.g. Design recommendations, High Level
• Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve complex problems
• and compatibility issues Leverages software skills and tools to configure, deploy and/or troubleshoot network products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.

Scope:

• Collaborates with other Consulting Engineers in appropriate technology domains to
• ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers
• Provides input to Sales team on technology solutions for customers
• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward.

Expertise:

• Typically requires BSc Computer Science or equivalent plus 3-6 years of relevant
• work experience
• Hands on experience on Routing and switching – Change window, network, overall process orientation, and work at client place
• Add on skills – ACI – DC & SDWAN good to have or can be trained in 6- 8 weeks window.
• Mandarin Speaking is required as will cater to Mandarin Speaking Client/Customers