SRKay Consulting Group Hiring! Full Time Call Centre in Federal Territory - Ricebowl

Requirements

• Minimum 1 year of experience in Call Centre / Customer Service
• Mandatory experience in the Insurance industry
• Good communication skills in English and Bahasa Malaysia
• Able to handle inbound and outbound customer inquiries professionally
• Strong problem-solving and interpersonal skills
• Basic computer literacy and familiarity with CRM systems is an added advantage
• Willing to work in rotational shifts if required

Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, or chat
• Provide accurate information regarding insurance products, policies, and claims
• Follow up with customers to ensure issue resolution within SLA
• Maintain high standards of customer service and professionalism
• Escalate complex cases to the relevant department when necessary
• Ensure compliance with company policies and regulatory requirements

Additional Information:

• Candidates with experience handling claims, policy servicing, or insurance support will have an added advantage
• Immediate joiners are preferred