全职 Front Office Supervisor 工作, 薪水 up to MYR 2,800, Opus Hospitality 公司招聘中 - Ricebowl

1. Staff Supervision & Leadership

• Supervise, motivate, and manage the performance of the Front Office team (e.g., Front Desk Agents, Guest Service Representatives).
• Assist with scheduling, shift management, and ensuring adequate staffing levels at all times.
• Conduct shift briefings and debriefings to ensure seamless communication and transitions.
• Assist in the training and continuous coaching/mentoring of new and existing front desk staff.
• Ensure all staff adhere to grooming standards, policies, and procedures.

2. Guest Services & Relations

• Act as a main point of contact for complex guest inquiries, special requests, and escalated complaints.
• Proactively resolve guest issues and complaints promptly and professionally to ensure high guest satisfaction.
• Monitor guest feedback and work to continuously improve the guest experience.
• Ensure all team members are providing excellent, courteous, and attentive customer service.

3. Front Desk Operations

• Oversee and participate in all front desk activities, including efficient check-in, check-out, and guest registration processes.
• Manage room inventory, reservations, and room assignments to maximize occupancy and accommodate guest preferences (e.g., non-smoking, room type).
• Monitor and operate hotel management software (PMS) and troubleshoot technical issues.
• Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to fulfill guest needs and ensure room readiness.

4. Financial & Administrative Duties

• Monitor and ensure the accuracy of all billing, payment collection, and cash handling procedures.
• Perform end-of-shift audits and balance cash drawers/tills.
• Maintain accurate records and reports, including daily shift reports, occupancy reports, and cash reconciliation.
• Manage front office supplies inventory and place orders as needed.