Position Title

Report To

Position Summary

Key Accountability

• Proactively coordinate and ensure the effective execution of all Load Management System (LMS) processes in full compliance with established guidelines, procedures, and operational standards.
• Responsible for reviewing and making decisions on booking acceptance or rejection in the LMS referred queue in accordance with standard procedures and guidelines.
• Maintain close and timely communication with Regional Managers on matters related to space availability, shipment recovery plans, flight movements, and operational disruptions to ensure effective coordination and service recovery.
• Maintain effective coordination with the internal Stake Holder team to ensure loading activities are carried out as planned and contribute to maximizing load factor performance.
• Optimize available capacity to achieve maximum load performance and prevent unnecessary overbooking situations.
• Monitor and ensure booking compliance with governance requirements and operational restrictions prior to approval and confirmation.

Qualification & Working Experience

• Degree in any related field with 2 years in Aviation Industry, or
• Diploma in any related field with 4 years in Aviation Industry, or
• SPM/SPMV with 7 years in Aviation Industry

Area of Experience

• Capacity Management
• Commercial Sales
• Air Cargo Transport
• Customer services

Personality Traits

• Problem-solving skills and fast accurate decision ability.
• Leadership and strategic outlook ability
• Analytical capability with the ability to communicate results and provide rationale decision
• Planning and organizing ability
• Able to work independently with minimal guidance with passion
• Computer skills i.e. intermediate-level Excel, Access and knowledge in Power BI