居家办公 Benefit Operations Analyst 工作, 薪水 up to MYR 8,000, RIDIK I CLPS Inc 公司招聘中 - Ricebowl

JD：

Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems

Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience

Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers

Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.

Requirement： Strong attention to detail. You can manage multiple workstreams and dive into complexity

Clear written communication skills. You thrive when working with different stakeholders Ability to work independently. You perform well when tasked with important matters and given guidance

Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes

Remote-friendly work arrangement. Please note the standard working hours of 5am-2pm GMT.

Pay: RM3,000.00 - RM8,000.00 per month

Benefits:

• Additional leave
• Health insurance

Work Location: Remote