Implementation and support of our client’s IT Infrastructure
Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems
Provide Level 1 – 3 support for incidents and problem resolution
Interact with other team members and other teams to progress projects and incidents
Job Requirements
University degree IT / Engineering or equivalent
Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server
Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
Experience working with Cisco Firewall/switches
Experience with virtualisation software e.g. VMWare
Experience in Duo Security, Cisco Umbrella, Cisco Firepower, Citrix XenApp, SQL Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
Certificate Holders of CCNA, CCNP, CCIE or MCSE is a plus
Self-starter who is confident, action and results orientated
Must be attentive to detail, proactive and have strong troubleshooting skills
Technical, analytical, interpersonal and organization skills required
English language proficiency is essential for this role