全职 Support Field Engineer 工作, 薪水 up to MYR 3,500, Tridimas Federal Territory 公司招聘中 - Ricebowl

Job Summary

Tridimas Sdn. Bhd. is seeking a competent Support Engineer to provide onsite and remote technical support for enterprise end-user environments. The role involves incident resolution, service request fulfillment, and device lifecycle management in a structured SLA-driven environment.

Key Responsibilities

* Provide Level 1 – Level 2 technical support for laptops, desktops, tablets, and mobile devices

* Troubleshoot hardware, software, and Microsoft 365 issues

* Perform device deployment, configuration, and refresh activities

* Support ICT Pitstop operations where assigned

* Maintain accurate ticket updates within ITSM platform

* Assist with asset tagging and CMDB updates

* Escalate complex incidents to appropriate resolver groups

* Ensure SLA compliance and service quality standards

Requirements

* Minimum Diploma in IT / Computer Science or related field

* Minimum 2 years of relevant experience in IT support

* Strong knowledge of Windows OS and Microsoft 365

* Basic networking troubleshooting knowledge

* Good communication and user-facing skills

* Willing to travel within assigned region

Preferred

* ITIL Foundation certification

* Experience in large enterprise environment

Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Parental leave

Work Location: In person