全职 Housekeeping Supervisor 工作, 薪水 up to MYR 3,500, St. Giles Midvalley Kuala Lumpur Federal Territory 公司招聘中 - Ricebowl

Job Purpose:

The Housekeeping Supervisor (Rooms) is responsible for the supervision of the cleaning and upkeep of all guest rooms, service areas, corridors, pantries, trolleys, public areas, linen/uniform, rooms, and other areas as directed by the Assistant Housekeeper. They are also responsible for the direction and supervision of the Housekeeping Attendants. The goal is to maintain a consistent and uniform standard of service to establish St Giles Gardens Kuala Lumpur as the preferred address for business and leisure travelers in Mid Valley City, Kuala Lumpur.

Scope of Responsibilities (Key Areas):

The responsibilities include:

1. Maintenance & Cleanliness

Responsible for the appearance and cleanliness of all guest accommodation, public areas, uniform and linen room, and heart of the house areas. Expected to lead by example.

2. Training and Development

Train new hires and place personnel in jobs they are best suited for.

Supervise existing staff and provide ongoing coaching, training, and professional development.

Review Housekeeping standards and ensure they are communicated to all associates through effective training.

3. Work Assignment

Schedule and assign tasks, delegate projects, manage workflow, and oversee efficient completion of work within established deadlines.

4. Performance Monitoring

Monitor staff performance through regular inspection and feedback of guest rooms and public areas, evaluate staff performance, and provide constructive criticism.

5. Staff Schedules

Inspects associates' rostering and ensures associate levels align with room occupancy.

6. Operational Oversight Inspections

Inspect and check the quality of work performed by associates in rooms, public areas, and the heart of the house, ensuring furnishings, facilities, and equipment are well kept and clean, in conjunction with the Assistant Housekeeper.

Make suggestions, corrections, and changes when necessary.

7. Linen and Supply Management

Ensure sufficient stock is available at all times for guest amenities, cleaning tools, chemicals, and guest supplies.

Raise Purchase Requests and follow up on delivery of all items.

8. Guest Service and Coordination

Handle all guest complaints concerning housekeeping service with courtesy and diplomacy, or present them to management for decision-making.

9. Performing Inventory:

Conduct inventory for all linens, chemicals, and operating equipment, including room amenities, and understand the usage of forms and the process with the end report.

10. Interdepartmental Coordination

Liaise closely with the clerk and HR on matters pertaining to associate disciplinary actions.

Communicate and liaise with the Assistant Executive Housekeeper / Assistant Housekeeper on all matters related to Housekeeping operation and individual department issues.

11. Conduct Briefing

Conduct daily briefings for all associates, highlighting VIPs, special attention, guest preferences, traces, and events of the day.

12. Stay Informed

Stay informed of the latest updates for all events in all function rooms for the day and of all midnight projects, executing them accordingly.

13. VIP Room & Queue Room

Ensure all Queue Rooms and VIP Rooms are prioritized and inspected before arrival. All queue rooms timeline to be released latest before 6 pm.

14. Standard Operating Procedures

Ensure appropriate grooming standards in Housekeeping at all times.

Implement and control Housekeeping procedures that provide health and safety for all associates and guests, such as Lost & Found, key control, security and emergency procedures, and environment care.

15. Communication and Liaison

Act as a bridge between employees and upper management, communicating expectations, sharing updates, and relaying information in both directions.

Act as a leader in the absence of the Assistant Housekeeper.

Support the Assistant Housekeeper and other Supervisors, and supervise the work in Rooms, Public Area, and uniform linen through them.

16. Other Duties

Required to perform or assign other duties or responsibilities by the Executive Housekeeper from time to time that are not stated in the descriptions.

Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person