全职 Admin Assistant 工作, 薪水 up to MYR 1,700, YOUSTAR E-COMMERCE MEDIA Johor 公司招聘中 - Ricebowl

1. Order & Operations Management

• Process daily orders from TikTok Shop.
• Ensure orders are packed, shipped, and delivered on time.
• Coordinate with couriers regarding stock and shipment status.
• Monitor tracking updates and resolve delivery issues.

2. Customer Service

• Respond to customer messages via TikTok Shop.
• Handle complaints, returns, refunds, and product inquiries.
• Maintain customer satisfaction according to SOP.

3. TikTok Shop Backend Management

• Upload and update product listings (photos, descriptions, prices).
• Monitor stock and product availability.
• Manage promotions, vouchers, and TikTok Shop campaigns.
• Arrange schedules and requirements for live selling sessions.

4. Administrative & Reporting

• Prepare daily/weekly reports (sales, stock, performance).
• Manage administrative documents such as returns.
• Ensure all data is organized and up to date.

5. Live Selling / Livestream Assistance

• Prepare products for live selling (stock, pricing, promotions, bundles).
• Add products to the cart during live (pin products).
• Monitor incoming orders during the live session and ensure stock accuracy.
• Assist the host/creator during live (product preparation, promo notes, scripts).
• Manage special live vouchers and update prices during live sessions.
• Reply to basic comments during live (if needed).
• Review orders after live sessions to ensure there are no errors or missing items.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

Work Location: In person