全职 Technical Product Support Engineer English 工作, 薪水 up to MYR 6,500, Abhidi Solution Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

• Own and resolve technical product issues reported by customers.
• Analyse production issues, identify root causes, and provide solutions or workarounds.
• Assist customers with product configuration, troubleshooting, performance, and scalability guidance.
• Collaborate with Engineering, DevOps, and internal teams to reproduce issues, track defects, and validate fixes.

Mandatory Technical & Communication Skills (Non-Negotiable)

• Communication Skills (Mandatory)
• Minimum 2+ years of experience working with international customers (North America /Europe).
• Ability to explain technical concepts in a clear, simple, and customer-friendly manner.
• Comfortable leading and participating in customer calls independently.
• Strong structured communication approach (Problem → Analysis → Solution).
• Excellent written communication skills (emails, documentation).
• Hands-on customer-facing experience (calls, demos, troubleshooting, KT sessions).
• Ability to handle customer queries independently or with minimal supervision.
• Strong understanding of customer expectations (clarity, timelines, ownership).
• Technical Product Support Experience (Mandatory)
• Minimum 2+ years of product support experience (enterprise product – SaaS or on-prem).
• Strong problem-solving and analytical skills.
• Proven ability to troubleshoot across:
• o Applications
• o APIs
• o Databases
• o Networking
• o Security layers
•  Experience beyond ticket handling:
• o Root Cause Analysis (RCA)
• o Log investigation
• o Customer-facing technical communication
•  Comfortable working independently in production environments.
•  Hands-on experience in:
• o Troubleshooting
• o API debugging
• o Log analysis
• 3. Desired Technical Skills
• a. Networking
•  Strong understanding of:
• o TLS & TCP handshakes
• o Enterprise-grade network security concepts
•  Knowledge of common ports (SMTP, DNS, SSH, Telnet)
•  Hands-on Linux networking tools:
• o traceroute, nslookup, ping, netcat, tcpdump
•  Knowledge of:
• o DNS configuration
• o Load balancers (Forward Proxy / Reverse Proxy)
•  TLS concepts:
• o Certificates
• o Public/Private Keys
• o CA-signed vs Self-signed
• b. SaaS & Cloud Applications
•  Experience with:
• o AWS (Amazon Web Services)
• o GCP (Google Cloud Platform)
• o Microsoft Azure
•  Monitoring & logging tools:
• o ELK Stack
• o OpenSearch
• o Grafana
• c. REST API & Web Application Troubleshooting
•  Strong understanding of:
• o REST APIs & integrations
• o JSON handling
•  Hands-on with tools:
• o Postman
• o curl
•  Troubleshooting:
• o API execution & debugging
• o Payload/schema mismatches
• o Caching & cookies
•  Browser DevTools usage:
• o Status codes, methods, connection details
•  HAR file collection & analysis
•  Knowledge of HTTP error codes (Client-side & Server-side)
• d. Java & Middleware Knowledge
•  Understanding of:
• o JDK, JVM, Java memory model
•  Experience with application servers:
• o Tomcat
• o WebSphere
• o WebLogic
•  Skills in:
• o Thread dump analysis
• o Java log troubleshooting
• o Log4j
• e. Operating Systems (OS)
•  Understanding of:
• o Docker & Containers
•  Hands-on experience with:
• o Linux / Unix-based systems
•  Basic system administration:
• o User management
• o File permissions
• o OS-level security
•  Basic performance troubleshooting

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Do you have experience in application support?

Experience:

• CRM software: 1 year (Required)

Work Location: In person