全职 Technical Support Engineer 工作, 薪水, Greenbotz Platform 公司招聘中 - Ricebowl

We are looking for a Technical Support Engineer with 0 – 1 year of experience. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. You’ll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.Key Responsibilities:Respond to customer queries via email, phone, or chat with clear and professional communication.Troubleshoot basic technical issues related to software, hardware, or networking.Guide users through solutions or escalate complex issues to the senior support team.Accurately log and track support requests and resolutions in the ticketing system.Assist in creating or updating support documentation and FAQs.Work closely with team members to resolve issues efficiently.Stay updated on product changes, features, and basic technical conceptsRequired Qualifications:Bachelor’s degree or diploma in Computer Science, IT, or related field.0–1 year of experience in technical support or customer service.Basic knowledge of Windows, Linux, or macOS operating systems.Strong verbal and written communication skills in English.Willingness to learn and adapt to new tools, systems, and technologies.Good analytical thinking and problem-solving skills.Positive attitude and ability to work well in a team environmentBonus Skills (Good to Have):Familiarity with ticketing tools like Zendesk or Freshdesk.Basic understanding of networking or cloud technologies.Share your CV to *************