% Arabica Malaysia Hiring! Full Time Supervisor - Store Manager in Federal Territory, Earn up to MYR 4,200 - Ricebowl

Job Summary

The Supervisor / Store Manager is responsible for overseeing daily café operations, leading the store team, ensuring excellent customer experience, maintaining beverage and service quality standards, and achieving business performance targets. This role ensures smooth operational execution while developing team members and maintaining company standards across all areas of the business.

Key ResponsibilitiesStore Operations

• Oversee daily café operations and ensure smooth workflow during all shifts.
• Ensure compliance with company SOPs, hygiene, safety, and operational standards.
• Monitor opening and closing procedures, cash handling, and store cleanliness.
• Ensure proper maintenance and handling of equipment and facilities.
• Handle operational issues and customer concerns promptly and professionally.

Team Leadership & Development

• Lead, motivate, and supervise baristas and service crew.
• Manage staff scheduling, attendance, grooming, and discipline.
• Conduct onboarding, training, coaching, and performance evaluations.
• Develop team members for career growth and operational consistency.
• Foster a positive and productive working environment.

Customer Experience

• Deliver and maintain excellent hospitality and service standards.
• Ensure consistent beverage and food quality.
• Handle customer feedback and resolve complaints professionally.
• Build customer relationships and promote brand experience.

Sales & Business Performance

• Achieve monthly sales and operational targets.
• Monitor store productivity, labor cost, and operational efficiency.
• Analyze sales performance and identify areas for improvement.
• Support implementation of promotions, campaigns, and new product launches.

Inventory & Cost Control

• Manage stock ordering, receiving, inventory control, and stock counts.
• Monitor wastage and maintain proper product rotation and storage.
• Ensure inventory accuracy and cost control.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports.
• Monitor KPI performance and operational standards.
• Coordinate with operations, HR, maintenance, and other departments when required.

Requirements

• Minimum 2–5 years experience in café or F&B operations.
• Leadership or management experience preferred.
• Strong communication and interpersonal skills.
• Good operational, problem-solving, and organizational abilities.
• Able to work shifts, weekends, and public holidays.
• Passionate about hospitality, coffee, and team development.

Key Skills

• Leadership & team management
• Customer service
• Store operations management
• Problem solving
• Communication
• Inventory & cost control
• Training & coaching
• Sales performance management

KPI Examples

• Sales growth achievement
• Customer satisfaction score
• Beverage and service quality consistency
• Labor and operational cost control
• Staff retention and development
• Audit and SOP compliance score
• Inventory variance and wastage control

Pay: RM2,900.00 - RM4,200.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you Malaysian?
• Prefer to contact via WhatsApp or Indeed?

Please insert contact number (if prefer WhatsApp)

• Applying which position?

1. Supervisor
2. Store Manager

• Applying for which store?

1. Pavilion KL
2. TRX
3. Pavilion Damansara Heights
4. The MET
5. KLIA T1
6. The Gardens Mall

• Do you have own transportation? Please write down what transportation

Language:

• English (Preferred)

Location:

• Kuala Lumpur (Preferred)

Work Location: In person