Job description:
Client Communication & Relationship Management
- Serve as the key liaison for assigned clients, particularly from Taiwan and China.
- Proficient communication skills in relevant languages (China/ Taiwan) to support client communication and business needs
- Maintain strong relationships with existing clients to drive retention and satisfaction.
2. Work Permit Application
- Coordinate end-to-end process for work permit applications, including:
- Gathering and verifying documentation.
- Submitting applications to authorities or through agents.
- Following up on the application status until completion.
- Act as a bridge between the client, agent, and internal teams to ensure accurate and timely submissions.
3. Foreign Worker Recruitment Support
- Assist in managing accounts involving foreign worker recruitment.
- Coordinate recruitment cycles, documentation, and onboarding in collaboration with relevant departments.
- Address client queries and provide updates throughout the process
4. Sales Target Fulfilment
- Achieve monthly and quarterly placement or service targets based on confirmed client requests.
- Ensure deliverables are completed within the timeline and in accordance with client agreements.
5. Account Servicing & Organic Growth
- Proactively identify upselling or cross-selling opportunities within existing client accounts.
- Support the Business Development Manager in developing strategies to organically grow existing accounts.
6. Coordination with Agents & Authorities
- Communicate and coordinate with licensed agents for document submission, permit status, and compliance matters.
- Ensure all applications adhere to the most updated regulatory and client requirements.
7. Internal Collaboration
- Work closely with the Business Development Manager, Operations, and Compliance teams to align on project progress and resolve issues.
8. Documentation & Reporting
- Maintain up-to-date records of each client’s recruitment status, permit application progress, and communication logs.
- Submit timely internal reports on client account performance, placement status, and key observations.
Pay: From RM3,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person