全职 OPERATION MANAGER 工作, 薪水 up to MYR 5,000, PENVIEW HOTEL Sarawak 公司招聘中 - Ricebowl

JOB DESCRIPTION

Position: Hotel Operations Manager

Department: Admin

Reports To: General Manager / Hotel Director

Location: Penview Hotel Property

Job Summary

The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel to ensure efficiency, profitability, and high standards of guest service. This role manages multiple departments, ensures smooth coordination, and drives operational excellence in line with the hotel’s objectives.

Key Responsibilities1. Overall Operations Management

• Oversee day-to-day hotel operations including Front Office, Housekeeping, F&B, and Maintenance
• Ensure all departments operate efficiently and meet service standards
• Monitor occupancy, guest flow, and operational performance

2. Guest Experience & Service Quality

• Ensure high levels of guest satisfaction and service delivery
• Handle escalated guest complaints and resolve issues promptly
• Monitor online reviews and implement service improvements

3. Team Leadership & Staff Management

• Supervise department heads and team leaders
• Conduct staff briefings, training, and performance evaluations
• Ensure adequate staffing levels and proper scheduling
• Promote a positive and productive work environment

4. Financial & Budget Control

• Monitor departmental expenses and control operational costs
• Assist in budget preparation and forecasting
• Analyze financial reports and identify improvement areas
• Maximize revenue opportunities (rooms, F&B, upselling)

5. SOP & Quality Compliance

• Ensure all departments adhere to hotel SOPs and brand standards
• Implement and maintain quality assurance programs
• Conduct regular inspections of rooms, facilities, and service areas

6. Sales & Revenue Support

• Work closely with Sales & Marketing to achieve occupancy targets
• Support promotional campaigns and packages
• Monitor pricing strategies and competitor activities

7. Maintenance & Facilities Oversight

• Ensure hotel facilities are well-maintained and in good condition
• Coordinate with Maintenance team for repairs and preventive maintenance
• Ensure safety and cleanliness standards are upheld

8. Compliance & Safety

• Ensure compliance with local laws and regulations (e.g., labor, health, safety)
• Maintain licenses, permits, and audit readiness
• Handle emergency situations and crisis management

9. Reporting & Analysis

• Prepare daily, weekly, and monthly operational reports
• Track KPIs such as occupancy rate, ADR, RevPAR, and guest satisfaction
• Identify trends and recommend improvements

Job RequirementsEducation & Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or related field

Experience

• Minimum 5–8 years in hotel operations
• At least 2–3 years in managerial or supervisory role

Skills & Competencies

• Strong leadership and people management skills
• Excellent problem-solving and decision-making ability
• Good financial and analytical skills
• Strong communication and interpersonal skills
• Ability to work under pressure and multitask
• Knowledge of hotel management systems

Working Conditions

• Based in hotel environment
• Flexible working hours including weekends and public holidays
• On-call for operational emergencies

Key Performance Indicators (KPIs)

• Guest satisfaction scores / online ratings
• Occupancy rate, ADR (Average Daily Rate), RevPAR
• Cost control and budget adherence
• Staff turnover and productivity

Job Types: Full-time, Permanent, Contract
Contract length: 2 months

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person