全职 IT Application Support 工作, 薪水 up to MYR 8,000, SEER S&R Federal Territory 公司招聘中 - Ricebowl

Job Position: IT Application Support

Salary Up To RM8000

Location: Kuala Lumpur

Job Descriptions:

• Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer Success
• Own and track tickets within SLAs
• Identify, resolve or manage the resolution of system issues
• Familiarity with multichannel service delivery and communications to handle service requests
• Supports internal clients with system admin tasks and product knowledge expert advice.
• Seek more information, by asking the right questions to collect information to assist and resolve the issue
• Communicate to all levels to ensure clients and management are informed of issue status and updates.
• Manage escalation to 2nd Line
• Improve, manage and update Knowledgebase
• Familiar working with automated system monitoring and applications across large networks
• Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.
• Be a part of a scheduled shift rotation
• Assignments as required and relevant by Management
• Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

Job Requirements:

• 2+ year of experience in a relevant customer service or technical support position.
• Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
• Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
• Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous.
• Fluent in the English & Mandarin languages, both written and spoken
• Candidates must be eligible to work and live in the country of employment.