全职 IT Helpdesk Engineer (Spanish Language) 工作, 薪水 up to MYR 8,999, ServiceOne Solutions Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Description

The IT Helpdesk Engineer (Spanish Language) provides remote first-line technical support to internal users, ensuring prompt and effective resolution of IT issues via phone, email, chat, and ticketing systems. Fluency in Spanish and English is essential, as you’ll be bridging communication between Malaysia and our Mexico-based teams.

Responsibilities:

• Serve as the initial remote point of contact for IT-related queries, incidents, and requests from end users through various communication channels.
• Deliver high-quality technical support in both Spanish and English, ensuring clear and effective communication.
• Remotely troubleshoot and resolve hardware, software, network, and application issues, escalating to higher-level support when necessary.
• Accurately log all incidents and service requests in the IT ticketing system, monitor progress, and ensure timely resolution and closure.
• Follow standard operating procedures and contribute to the development and maintenance of knowledge base articles and documentation in Spanish and English.
• Identify recurring issues and recommend improvements to enhance the remote user experience.
• Maintain a high level of customer service and professionalism in all remote interactions. Adhere to company policies regarding information security, data privacy, and IT governance.
• Perform other duties as assigned by the Company.

Requirement:

• Must be able to speak and write fluent Spanish and English.
• Available to work 8 hours per day on rotational shifts, including night shifts (Monday–Friday, including public holidays) to align with Mexico’s business hours.
• Diploma or higher in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in an IT support or service desk environment.
• Good understanding of Windows and macOS operating systems, MS Office applications, Google suites, email, and networking basics.
• Experience with ticketing systems (e.g., ServiceNow) preferred.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a distributed team.
• Customer-focused mindset with strong attention to detail.

Pay: RM5,999.00 - RM8,999.00 per month

Application Question(s):

• What's your expected salary?
• How much notice are you required to give your current employer?
• Do you have the right to work in Malaysia?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT Helpdesk Engineer: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person