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全职 Helpdesk Engineer (M365, Active Directory) 工作, 薪水, Classy Wheeler Hong Kong 公司招聘中 - Ricebowl

Helpdesk Engineer (M365, Active Directory)

Classy Wheeler

Undisclosed

Hong Kong

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工作地点

  • Hong Kong Hong Kong

职位描述

岗位职责

Client Description

Company Description: A leading telecommunications provider in Hong Kong, offering a comprehensive range of communications services including local and international telephony, broadband, and mobile solutions to residential and business customers.
Location: Wan Chai
Nature: 12-month Renewable Contract


Job Description
  • Provide comprehensive deskside and remote support for end users to resolve hardware, software, and peripheral issues.
  • Respond to and resolve incident and service request tickets promptly to meet service level agreements.
  • Support and maintain Windows Operating Systems, Microsoft 365, and standard office applications.
  • Manage user account setups, password resets, and initial device configurations for new and existing staff.
  • Coordinate with regional IT teams and external vendors to facilitate efficient issue resolution.
  • Maintain accurate documentation and an up-to-date inventory of all IT assets.
  • Ensure all technical support activities comply with internal IT policies and security standards.
  • Set up and troubleshoot audio-visual systems for meeting rooms and executive presentations.

Job Requirements
  • Possess two to three years of relevant experience in a technical support or helpdesk environment.
  • Demonstrate a solid technical background with Windows 11, Microsoft 365, Active Directory, and Group Policy.
  • Show proficiency in basic networking, DNS, DHCP, and Active Directory Connect.
  • Exhibit strong troubleshooting skills for PC and server hardware and software in a Windows environment.
  • Apply analytical and logical approaches to problem-solving across multiple services and technologies.
  • Maintain a professional demeanor and perform effectively while delivering results under pressure.
  • Utilize knowledge of teleconferencing platforms such as WebEx, Microsoft Teams, and Zoom.
  • Communicate effectively in Cantonese, English, and Mandarin to support a diverse user base.

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