jobs in Hermès Paris

全职 Customer Relationship Management Intern 工作, 薪水, Hermès Paris Hong Kong 公司招聘中 - Ricebowl

Customer Relationship Management Intern

Hermès Paris

Undisclosed

全职

Hong Kong

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工作地点

  • Hong Kong Hong Kong

职位描述

岗位职责

Responsibilities
  • Monthly Reporting: Collaborate with the Senior CRM Executive to prepare and analyse monthly CRM reports
  • Client Communication: Manage 1-to-1 and 1-to-few client communications to ensure a high level of customer engagement and satisfaction
  • Event Support: Assist Customer Experience team in the planning and execution of in-store activation events, including liaising with vendors and service providers, also coordinate event logistics and ensure successful execution
  • Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients
  • Data Management: Maintain and update client databases to ensure accurate and up-to-date information
  • Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights

Requirements
  • Currently enrolled in or a recent graduate of a bachelor’s degree in Business Administration, or a related discipline
  • Pleasant demeanor, well-organized, and eager to help, with strong interpersonal and problem-solving abilities
  • Detail-oriented with a high level of accuracy in all tasks
  • Proficiency in Microsoft Office (Excel, Word & PowerPoint) with a basic understanding of POS or CRM systems. Familiarity with other relevant tools is a plus
  • Good command of both written and spoken English, Cantonese, and Mandarin
  • Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)

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