全职 L1 - L2 Production Support 工作, 薪水 up to SGD 6,000, RIDIK SDN BHD East Region (Singapore) 公司招聘中 - Ricebowl

We are seeking an experienced L1 / L2 Support to provide production support for Core Banking applications and ensure smooth operation and implementation of application releases.

Responsibilities

• Provide L1/L2 production support for 24x7 Core Banking applications.
• Coordinate and support infrastructure maintenance activities.
• Manage implementations of new application releases following release management best practices.
• Collaborate with Peer Application Teams, Infrastructure, Vendors, Security, and Change teams to provide seamless business support.
• Respond to production issues promptly in accordance with SLA.
• Enhance existing support processes to maintain/improve service levels and quality.
• Work with Java J2EE applications, Unix, SQL, and related monitoring tools for L2 support.
• Learn and apply programming skills and system knowledge to improve operational efficiency.

Requirements

Must-have:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1–3 years (L1) or minimum 2 years (L2) experience in IT production/application support, preferably in banking/financial services.
• Basic understanding of core banking and banking operations.
• Familiarity with ticketing and monitoring tools such as Prometheus, Elasticsearch, and Grafana.
• Knowledge of Java, Unix commands, SQL, job scheduling, MQ setup, and CI/CD processes (L2).
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills and team collaboration.

Nice-to-have:

• Prior experience with Sunline Core Banking.
• Knowledge of incident management processes.

Pay: $4,800.00 - $6,000.00 per month

License/Certification:

• work authorization to work in Singapore (Required)

Work Location: In person