居家办公 Sales - Support Engineer - Remote 工作, 薪水, Transcelestial Technologies 公司招聘中 - Ricebowl

Transcelestial’s vision is to improve the connectivity experience for the next billion people. We believe that connectivity is a human right and Transcelestial is on a mission to solve the problem of internet distribution and provide affordable, high-speed internet to everyone.

Transcelestial’s next-generation wireless laser communication is one of the most effective solutions in the distribution of high-quality, high-speed internet connectivity, making it well-poised to solve civilization’s long-term communication needs - and ultimately improve connectivity for 1 billion users globally.

OUR VALUES

• Lean & Simple. Our products are simple to use, we focus on what matters, we solve issues one by one and we spend smart.
• Approachable. Whoever you are, wherever you come from, don’t be shy! The best ideas can come from anywhere in the organisation.
• Supportive. We are a bunch of smart individuals delivering at their best working in teams. If you face an issue, you can be sure someone will jump in and help you.
• End user obsessed. Customers and end users are at the core of everything we do.
• Relentless innovators. Our technology is at the forefront of innovation. We are curious, we question everything, we love research and are passionate about the next big thing.

Join our team if you want to define the rules of how our civilisation communicates!

Sales & Support Engineer

We are seeking a highly motivated and experienced Sales and Support Engineer with a strong networking background and a deep understanding of the telecommunications industry. This dual-role position will be responsible for both pre-sales technical engagement and hands-on implementation and ongoing support, for our cutting-edge laser communication (lasercomms) solutions. The ideal candidate will be a technical expert, a strong communicator, and passionate about driving the adoption of innovative lasercomms technology.

What You Will Do:

Sales Engineering & Pre-Sales Support:

• Act as a primary technical resource for the sales team, engaging with prospective clients to understand their technical requirements and challenges.
• Conduct in-depth technical presentations, product demonstrations, and workshops to showcase the capabilities and benefits of our lasercomms solutions.
• Perform technical feasibility assessments and site surveys to determine optimal lasercomms deployment strategies.
• Articulate complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Provide expert guidance on system design, network integration, Network monitoring and performance optimization for lasercomms solutions,including potential hybrid deployments with microwave systems.

Implementation & Deployment:

• Lead and execute the end-to-end implementation of lasercomms systems, including site preparation, configuration, and system testing.
• Collaborate closely with clients' technical teams to ensure seamless integration with existing network infrastructure.
• Develop and maintain comprehensive implementation plans, documentation, and best practices.
• Conduct on-site and remote training for clients on the operation and maintenance of lasercomms systems.
• Troubleshoot and resolve technical issues during the deployment phase, ensuring successful system go-live.

Post-Sales Support & Troubleshooting:

• Provide expert-level technical support to clients post-implementation, addressing inquiries, resolving issues, and ensuring optimal system performance.
• Diagnose and resolve complex technical problems related to hardware, software, network connectivity, and optical performance of lasercomms systems.
• Contribute to the development of knowledge base articles, FAQs, and support documentation.
• Act as a liaison between clients and the engineering/product development teams to relay feedback and drive product improvements.
• Participate in on-call rotations or provide support during critical incidents as needed.

Travel and Collaboration:

• This position may entail up to 20% travel to regional partner and customer sites to provide Level 3 and Professional Services Support, ensuring our commitment to excellence is maintained throughout the customer journey.

What You Will Bring:

• Minimum of 5 years of hands-on experience in a technical role involving sales engineering, field engineering, implementation, or technical support for complex hardware and software systems.

• Excellent understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, QoS) and network topologies. Experience with network design and architecture in a Telco environment. Certifications such as CCNA,CCNP is a significant plus.

• Demonstrated experience with Linux operating systems and proficiency in the Linux Command Line Interface (CLI) for system administration, configuration, and troubleshooting (e.g., network configuration, log analysis, process management, scripting).

• Familiarity with microwave radio communication principles and systems, including point-to-point microwave links, frequency bands, link budgets, and their role in telecommunications backhaul.

• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts clearly and concisely to diverse audiences.

• Exceptional presentation skills with the ability to deliver engaging and informative technical presentations to individuals and groups.

• Strong technical troubleshooting and problem-solving skills, with a methodical approach to identifying and resolving complex technical issues.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

• Willingness to travel domestically and internationally as required for client engagements and implementations.

Desired Qualifications (Bonus Points):

• Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, Physics, or a related technical field.

• Experience with laser communications (Free-Space Optical - FSO) systems or other optical communication technologies is a plus

• Experience with network monitoring tools and protocols (e.g., SNMP, NetFlow).

• Certifications or knowledge of ITIL processes

• Experience in a client-facing role for a technology vendor.

• Experience in the Telco industry is a plus.

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Our Hiring Process and what to expect:

What’s in it for you:

• Being part of a high-performing team working on groundbreaking technology
• A competitive salary and stock options package
• Personal Workstation
• Unlimited Annual Leave
• A monthly “Nerd” fund for professional development

Join Us:

You should include in your application:

• Your CV, and/or LinkedIn page
• Links to projects or other work which will definitely impress everyone

Email us at ************* if you have questions.

Thank you for your interest in joining Transcelestial. We cannot wait to meet you!

Transcelestial has won numerous industry and global awards including the SPIFFY San Andreas Award for Most Disruptive Technology by Telecom Council, Forbes 30 Under 30 and Prestige 40 under 40 for our CTO Dr. Mohammad Danesh, Edge 35 Under 35 to our CEO Rohit Jha, The Most Ambitious Start-Up in Photonics Award by The Optical Society (OSA), etc.

Founded in Dec 2016, the Transcelestial team is located in Singapore and is backed by major investors such as Wavemaker Partners, EDBI, Airbus Ventures, Kickstart Ventures, Cap Vista, SEEDS Capital (Enterprise SG), Entrepreneur First, Partech Ventures, 500 Startups, AirTree Ventures, Tekton Ventures, SGInnovate, SparkLabs Global Ventures, Michael Seibel (CEO of Y-Combinator, Founder of *************), Charles Songhurst (Microsoft’s former Head of Corporate Strategy) and others.