- Singapore
居家办公 Technical Support Engineer II 工作, 薪水, ESET, LLC 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
Summary
We are looking for a a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products.You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
REQUIREMENTS
- Provide technical support to customers, partners and resellers for ESET products.
- Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior.
- Document, process and analyse incoming customer requests through all communication channels.
- Gather relevant information based on requests from higher level support and implemented processes.
- Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.
- Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures.
- Perform enhanced troubleshooting.
- Become familiar with existing products and their components as well as with the tools, processes and procedures that are relevant for the team.
- Consult the superior on problems and risks in a timely manner.
- Continuously develop technical knowledge and skills.
- Ad hoc duties as assigned.
REQUIREMENTS
- Tertiary education in IT or equivalent
- 2 years experience in application support
- Strong knowledge in the IT environment and cybersecurity
- Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software
- Analytical and structured thinking
#LI-PY1 #LI-Hybrid #associate
Benefits
Health & well-being
- Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
- Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms
Family
- Team sprit & recognition: Regular cohesive, team-events that bring everyone together
- Time to recharge: Generous leave policies for vacations and all of life’s big moments
Office
- Modern office perks: Award-winning facilities that recharges the body, mind and soul
- Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options
Other
- Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
- Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
SingaporeAdditional locations
Time type
Full time重要安全守则
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