居家办公 (Hybrid) Customer Service 工作, 薪水 up to MYR 4,500, Finsmart Solution Pte Ltd Federal Territory 公司招聘中 - Ricebowl

Responsibilities:

• Be part of the Client Services Team to maintain a high standard of customer satisfaction and to resolve any enquiries that clients may have.
• Proactively touch base with our clients to ensure they complete the client onboarding process.
• Reach out to clients to ensure customer experienc.e is positive, promote new features and service and ongoing promotion.
• Be proficient in the traditional mediums of customer contact, call-ins, emails, online chats and also social media responses.
• Attend to clients’ enquiries on our product offerings, account opening / management matters and general enquiries.
• Reach out to our internal base of clients for their account matters.
• Perform simple trade executions and liquidations for margin calls

Requirements:

• Candidate must be able to accept 5 days work week with rotate morning (9am-6pm) and afternoon shift (4pm-1am).
• Work from home & Extra allowance will be given for afternoon shift.
• 1 to 2 years of working experience in a similar capacity in the equities or investment industry.
• Familiar with financial products like equities, funds and services.
• Outgoing personality with excellent interpersonal communication skills.
• Expected to work closely with overseas office in China and Hong Kong hence proficiency in Mandarin will be an added plus.
• Fresh graduates with keen interest in financial markets, and driven character will also be considered.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Application Question(s):

• Are you willing to work night shift 12am-9am (rotate)?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Mandarin (Required)
• English (Required)

Work Location: In person