全职 Careline Support 工作, 薪水 up to MYR 2,000, HS Laundry Sarawak 公司招聘中 - Ricebowl

1. To handle Customer Complaints such as attend to customer inquiries via call, WhatsApp, or in-app chat.

2. Assist the customer to resolve issues related to stuck tokens, machine errors, or payment failures.

3. To verify and process refund requests (cash, token, or app transactions) promptly.

4. To inform and explain clearly to the customers if there is any promotions such as free wash or special events during store openings.

5. To monitor feedback and service-related issues from the app or outlet facilities and inform unresolved technical issues to relevant personnel such as app provider (HIRO) or the technical team.

6. To Guide the customers on how to use the machines or app and provide clear instructions during system updates or changes in operations.

7. To ensure all customer interactions are handled with courtesy, patience, and professionalism and follow SOPs and service scripts where applicable.

8. To coordinate with relevant internal teams to verify complaints or service disruptions and help follow up with the customer and ensure that issues are being resolves

9. To promote or encourage customers to use the use the app

10. To coordinate with other departments (Technical and HIRO team) to support customer needs.

11. To perform any ad-hock task as and when assigned by HOD and the Management

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person