全职 M-E Technical Operations Manager (Electric Vehicle Chargers) 工作, 薪水 up to MYR 10,000, Energi Elite Federal Territory 公司招聘中 - Ricebowl

Energi Elite | EV Charging & Energy Solutions

Energi Elite is looking for a highly organised and technically-minded individual to lead and improve our daily operations, technician coordination, customer escalation handling, and operational systems.

This role is not just about managing daily issues — it is about building long-term solutions, improving workflows, reducing repeated problems, and helping the company scale efficiently.

You will work closely with management and become a key person in ensuring smooth operations across installations, after-sales support, troubleshooting, and technical coordination.

Key ResponsibilitiesOperations & Technical Coordination

• Manage and coordinate daily operations involving EV charger installations, servicing, and troubleshooting
• Coordinate technicians, scheduling, and operational priorities
• Monitor ongoing jobs and ensure timely completion
• Support internal teams in resolving technical and operational issues
• Assist in handling technical escalations and difficult customer cases

Customer & After-Sales Management

• Handle customer escalations professionally and efficiently
• Ensure proper follow-up for unresolved cases and warranty issues
• Coordinate between customers, technicians, suppliers, and internal departments
• Improve overall customer experience and service quality

Process Improvement & SOP Development

• Develop and improve operational SOPs, workflows, and internal systems
• Identify recurring issues and implement long-term preventive solutions
• Improve coordination processes between departments and field teams
• Create structured troubleshooting and escalation processes
• Drive operational efficiency and accountability across teams

Quality Control & Performance Monitoring

• Track recurring technical failures, delays, and operational bottlenecks
• Monitor technician performance and service quality
• Ensure operational standards and safety requirements are followed
• Generate operational reports and improvement recommendations

Requirements

• Diploma or Degree in Electrical Engineering, Mechanical & Electrical (M&E), Operations Management, or related field
• Experience in technical operations, project coordination, service operations, or M&E-related industries
• Strong organisational and problem-solving skills
• Ability to manage multiple ongoing issues and priorities simultaneously
• Good communication and leadership skills
• Ability to work under pressure in a fast-paced environment
• Basic understanding of electrical systems and troubleshooting is highly preferred

Bonus Points If You Have Experience In:

• EV chargers or renewable energy industry
• Electrical/M&E service operations
• Managing technicians or field service teams
• Process improvement and SOP development
• Customer escalation management
• Technical troubleshooting environments

Why Join Energi Elite?

• Be part of Malaysia’s growing EV industry
• Opportunity to build and improve operational systems from the ground up
• Fast-growing company with strong career growth potential
• Dynamic and hands-on working environment
• Play a key role in scaling company operations and service quality

Location

Wangsa Maju HQ (details shared upon application)

Please send:

• Your CV
• Short introduction about your experience

Whats app to +*************8.

Pay: RM5,500.00 - RM10,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Application Question(s):

• How did you improve operations efficiency in your previous company ?
• Have you done & implemented SOP's ?
• Why join us ?
• Whats your current & expected salary ?

Work Location: In person