全职 Customer Service 工作, 薪水 up to MYR 8,000, Ridik Federal Territory 公司招聘中 - Ricebowl

Responsibilities：

• l 3+ years in high-complexity CS environments (fintech, payments, banking, compliance)

l Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs

l Strong background in email-based support, not just calls/chats

l Experience with Zendesk

l Exceptional written communication (grammar, structure, tone alignment, issue articulation)

l Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions

l Able to work independently with minimal hand-holding; fast learner with strong process discipline

l Able to work during weekends

l Ability to manage high ticket volume while maintaining accuracy

l Understands or can quickly learn core fintech concepts

l Strong reading comprehension of long SOPs and ability to follow them precisely

Pay: Up to RM8,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: Hybrid remote in Kuala Lumpur