Key Responsibilities
- Lead the conceptual development and operational planning of the adventure park and experiential attractions.
- Develop and establish the overall visitor experience journey, including attractions, storytelling elements, guest flow, activities, and engagement strategies.
- Build and lead operational teams, including recruitment, training systems, SOP development, and service culture.
- Design and implement safety protocols, operational procedures, emergency response systems, and risk management frameworks for all adventure-based activities.
- Collaborate with architects, contractors, designers, and consultants to ensure concepts are translated effectively into practical and operationally efficient spaces.
- Develop merchandise, retail, experiential products, and secondary revenue opportunities aligned with the park’s identity and branding.
- Develop activation ideas, seasonal programs, events, and experiential offerings to increase visitor engagement and return rates.
- Work closely with the marketing team to position the attraction as a unique tourism destination through branding, storytelling, and experience-driven campaigns.
- Monitor operational performance, visitor satisfaction, safety standards, and commercial outcomes, while continuously improving the overall experience.
- Benchmark global trends in experiential tourism, eco-tourism, theme parks, and adventure attractions to introduce innovative ideas suitable for Putuo Village.
Preferred Background
- Experience in shopping mall, theme parks, resorts, eco-tourism, attractions, adventure parks, immersive experiences, or destination development.
- Strong understanding of operations, experiential design, safety systems, team building, and visitor engagement.
- Ability to manage cross-functional teams and coordinate between creative, operational, and commercial departments.
- Entrepreneurial mindset with strong execution capability and hands-on leadership.
Must-Have Requirements
- Strong first-principles thinking with excellent problem-solving and decision-making abilities.
- Well-organized, structured, and detail-oriented in managing projects and operations.
- A collaborative team player with strong interpersonal and stakeholder management skills.
- Minimum 5 years of experience in a Manager or Assistant Manager capacity within the tourism, hospitality, hotel operations, hotel F&B, mall management, resort operations, or related experiential industry.
- Strong command of both English and Bahasa Malaysia, with effective verbal and written communication skills.
- Willing to travel and support operations across Kulai and Menara Zurich, JB locations.
- Able to commit to a 1-year project-based employment.
Nice-to-Have Requirements
- Prior experience in greenfield, pre-opening, or start-up project environments within the tourism, attraction, or hospitality industry.
- Comfortable working in outdoor or forested environments, with the ability to manage on-site coordination at development locations.
- Mandarin language proficiency will be an added advantage.
- Demonstrated experience or working knowledge in handling licensing applications, government liaison, regulatory compliance, and project coordination within development or pre-opening environments.
Pay: RM7,000.00 - RM12,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- What's your expected salary?
Education:
Experience:
- Tourism / Hospitality / Hotel F&B / Resort Management: 5 years (Required)
Language:
- English (Required)
- Bahasa Malaysia (Required)
- Mandarin (Preferred)
Work Location: In person