Straumann Group Hiring! Full Time Customer Service Specialist (order processing, mandarin speaking) in Federal Territory - Ricebowl

Summary Of Position

This department is the company’s front line when it comes to communicating and connecting with our providers. This Customer Service Specialist play a critical role in delivering excellent service by managing customer orders, coordinating with internal teams, and ensuring a seamless end-to-end order experience. This position requires strong attention to detail, system proficiency, and a collaborative mindset.

Essential Functions And Duties

• Prepare sales orders, quotations, and other documents related to sales inquiries.
• Process customer orders in accordance with established procedures and guidelines
• Accurately input orders into the system and verifying details like product codes, quantities, and pricing, and ensuring all information is correct.
• Respond to customer inquiries via phone and email regarding order status / issues
• Collaborate with the sales team to clarify order specifications and special requests
• Coordinate with sales and warehouse teams to ensure timely and accurate order fulfilment.
• Resolve issues related to order discrepancies, delays, or cancellations
• Follow-up with the sales team on open order status
• Process returns and exchanges in accordance with company policies
• Support process improvement efforts by contributing ideas and feedback to enhance order processing efficiency and accuracy.
  
  

Qualifications

• Minimum 3 years of experience in order processing or customer service operations.
• Hands-on experience with SAP
• Strong attention to detail to ensure accuracy and compliance with order entry standards.
• Excellent organizational and time management skills to handle multiple orders and priorities effectively.
• Proven ability to collaborate across teams, including sales, logistics, and finance.
• Good communication skills and a proactive, solution-oriented approach.
• Knowledge of additional languages is good to have to accommodate diverse customer needs.
  
  

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