Minimum SPM/STPM qualification; candidates with a Diploma in Business Administration or related field will have an added advantage.
Proven experience as an Administrative Assistant, Office Assistant, or similar administrative role.
Experience in the healthcare industry will be an added advantage.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Positive attitude, responsible, and willing to learn.
岗位职责
Oversee front desk activities including scheduling appointments and addressing customer inquiries for hearing assessments, fittings and follow-up visits.
Efficiently manage administrative duties and documentation, ensuring accurate filing and record maintenance.
Provide assistance to customers with hearing aids, accessories, batteries and other hearing care products.
Accurately prepare quotation, invoices, receipts, delivery orders and sales report.
Keep customer records, hearing test reports, warranty details and databases up to date.
Collaborate with audiologists and technicians to facilitate daily clinic and laboratory operations.
Follow up with customers about appointments, hearing aid servicing repairs and warranty claims.
Oversee inventory management of hearing aids, earmolds, batteries and clinic supplies.
Process payments and ensure proper financial and sales record-keeping.
Maintain confidentiality and proper handling of patient information and medical records.
Coordinate with HQ and couriers for order processing deliveries and inventory replenishment.
Assist in hearing aid fitting sessions by preparing devices, accessories and necessary documentation.
Ensure cleanliness and organization of the reception consultation and laboratory areas.
Contribute to promotional activities, customer retention initiatives and clinic events.