- Seremban Negeri Sembilan Malaysia
工作地点
职位描述
岗位职责
Key Responsibilities
1. Marketplace Management & Growth
- Manage day-to-day operations of e-commerce stores: Shopee, Lazada, TikTok Shop, *************
- Upload and maintain SKUs, optimize listing titles, images, descriptions, and keywords for search visibility.
- Monitor store health metrics (chat response rate, product rating, seller rating, fulfillment rate).
2.Promotional Campaign Planning
- Plan and execute campaign calendars (double digit days, mega sales, payday deals, exclusive brand campaigns).
- Work with platform category managers to secure visibility spots, vouchers, or cross-sell bundles.
-Strategize pricing, bundling, gifting, and stock availability to increase Average Order Value (AOV).
3.Customer Journey Optimization
- Track and improve key conversion steps: product page visits, add-to-cart, and checkout.
-Monitor customer reviews and Q&A; escalate service issues and improve product satisfaction.
-Design pre-purchase and post-purchase touchpoints (e.g., packaging messages, freebies, warranty).
4.Sales & Performance Analytics
-Analyze SKU performance, category contribution, customer behavior, and platform campaigns.
-Generate reports with actionable recommendations for assortment improvement and sales push.
-Coordinate with inventory and fulfilment teams to ensure readiness during campaign periods.
Job Type: Permanent
Pay: RM2,500.00 - RM5,000.00 per month
Work Location: In person
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