Short Summary This Role :
Our client is looking for an energetic, passionate, and proactive individual to join the TikTok Shop Singapore support team. In this role, you will work closely with the Singapore-based Acquisition & Incubation team to support online sellers throughout their growth journey on TikTok Shop.
You will play an important role in helping merchants successfully onboard, grow their business, improve sales performance, and maximize opportunities on one of the fastest-growing e-commerce platforms. This is a great opportunity for candidates who are passionate about e-commerce, digital content, social commerce, and seller engagement.
Job Responsibilities:
- Support sellers throughout their TikTok Shop journey, including onboarding, incubation, and growth support.
- Drive seller participation in campaigns, platform programs, and promotional activities.
- Assist merchants in improving their sales performance, livestream activities, and content strategies.
- Build strong relationships with sellers and provide timely guidance and support.
- Monitor seller performance, gather feedback, and identify opportunities for improvement.
- Create simple and engaging presentation materials, campaign assets, and seller support content when required.
- Collaborate closely with internal stakeholders and regional teams to ensure smooth project execution.
- Support ad-hoc tasks and strategic initiatives assigned by the manager.
Job Requirements:
- Bachelor’s Degree in Business, Marketing, E-Commerce, Communications, or related fields.
- 1–3 years of experience in e-commerce, seller management, customer success, digital marketing, or related fields.
- Fresh graduates with strong interest in e-commerce and TikTok Shop are encouraged to apply.
- Familiarity with TikTok Shop, social commerce, livestreaming, or short-video platforms is an added advantage.
- Strong communication and interpersonal skills with a proactive mindset.
- Able to multitask, stay organized, and work in a fast-paced environment.
- Basic design or presentation skills using Canva, Figma, or PowerPoint will be an advantage.
- Proficient in English. Mandarin proficiency is an added advantage to support Singapore-based merchants.