全职 IT Technical Support 工作, 薪水, Upskills 公司招聘中 - Ricebowl

Upskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East, and Europe region. With a strong from Front to Back expertise of the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart, business-wise and efficient solutions.

As part of the service desk team, you will be responsible for providing support to our client' employees based in the their local office or remote. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds. Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …

Responsibilities:

• Install, configure, and upgrade windows operating systems and software installed on the end-users workstations.
• Install and replace hardware (Workstations, Laptops, screens, network cable,…)
• Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV.
• Follow cases with support vendors.
• Support Teams telephony, mobile devices, and smartphones for end-users.
• Maintain User Account in Active Directory, disk encryption and antivirus.
• Assist users with Citrix and VPN connectivity.
• Participate in the creation of documentation to ease the work for the operation team.
• Follow procedures and guidelines defined for the team.
• Collaborate with other IT teams (network, storage, Windows Infra,…) to resolve incidents when needed.
• Flexibility in covering support shifts.
• Participate in discussions and presentation to evolve the infrastructure.

Requirements:

• Diploma preferably from Computer Network, Computer Science or related discipline.
• 2-5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
• Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
• Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
• CCNA, MCSA, or equivalent certifications are an advantage.
• Linux OS knowledge is a plus.
• Experience in the usage of service desk ticketing system to handle incidents and requests.
• Strong analytical skills and efficient problem solving.
• Willingness to learn continuously.
• Good Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support.)