Full Time Salesforce Administrator Jobs, in Transition Technologies MS Kuala Lumpur - Ricebowl

Responsibilities:

Salesforce Administration & System Maintenance

• Manage user roles, profiles, permissions, and security settings to maintain system integrity.
• Configure and maintain objects, fields, workflows, validation rulers and page layouts
• Oversee sandbox management, production deployments, and system updates, ensuring minimal disruption.
• Collaborate with Salesforce developers to implement enhancements and integrations.
• Conduct regular data audits, de-duplication, and cleanup processes for system accuracy.
• Stay ahead of Salesforce releases, proactively implementing relevant new features.
• Troubleshoot and resolve technical issues and user requests efficiently.

Process Automation & System Optimization

• Design and implement Flows, Process Builder, and automation rules to streamline sales workflows.
• Manage integrations between Salesforce and third-party tools (e.g. HubSpot, LinkedIn Sales Navigator)
• Continuously assess system performance, recommending enhancements to improve efficiency, automation, and scalability.

Reporting & Data Insights

• Develop and refine reports and dashboards to track sales performance, pipeline health, and forecasting.
• Empower teams with self-service reporting for Business Development, Marketing, and leadership teams.
• Enforce data accuracy and governance to ensure consistent, reliable reporting.

User Enablement & Adoption

• Create and maintain clear documentation on system changes, best practices and workflows
• Conduct training sessions, audits, and feedback loops to drive Salesforce adoption.
• Act as the go-to Salesforce expert, helping teams maximise value from Salesforce effectively.

Requirements

• Bachelor’s degree in Degree in Computer Science, Information Systems, Software Engineering, or equivalent.
• 3-5+ years of experience in Salesforce administration, CRM implementation, or consulting within high-growth SaaS, AI, or
• digital businesses.
• Strong expertise in Salesforce Sales & Service Cloud, with hands-on experience in configuring workflows, Process Builder,
• Flows, custom objects, fields, page layouts, record types, validation rules, reports and dashboards.
• Salesforce Certified Administrator certification required; additional certifications (e.g., Advanced Administrator, Platform App
• Builder) and proficiency in data visualization tools (e.g., Tableau, Power BI) are a plus.
• Familiarity with Apex, REST APIs and SOQL/SOSL, as well as experience with JavaScript, HTML, or Lightning Web
• Components for UI enhancement is a plus.
• Strong understanding of sales processes, methodologies, and best practices.
• Excellent communication and stakeholder management skills, with experience working across cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to translate business needs into scalable system and process
• improvements.