全职 Mandarin Customer Support Executive – Office-Based | Melaka 工作, 薪水 up to MYR 3,000, Tribe Business Services Melaka 公司招聘中 - Ricebowl

Tribe is currently partnering with an international gaming client and is looking for a reliable Mandarin-speaking Customer Support Executive to join our operations team in Taman Molek, Melaka. The role focuses on assisting gaming platform users by responding to inquiries, resolving account-related concerns, and ensuring a smooth customer experience across support channels.

Key Responsibilities:

• Provide support to customers via live chat and email
• Investigate and resolve user concerns in a timely and professional manner
• Escalate unresolved or technical matters to the relevant departments
• Manage multiple customer cases while maintaining service quality and accuracy
• Assist users with payment-related issues such as failed transactions, refund matters, incorrect top-ups, and balance discrepancies
• Maintain professional communication standards and customer satisfaction at all times

Working Hours:

• 8:00 AM – 4:00 PM
• 4:00 PM – 12:00 AM
• 12:00 AM – 8:00 AM

Shift rotations are scheduled based on operational requirements every 3–4 weeks.

Requirements:

• Minimum 1 year experience in customer service or support-related roles
• Able to communicate fluently in Mandarin and English
• Diploma or Degree qualification preferred
• Basic computer literacy and confidence using online systems
• Comfortable working rotational shifts, weekends, and public holidays
• Interest in gaming or digital services is an added advantage
• Able to start work within short notice
• Comfortable with a fixed salary of RM3,000

Work Location:
Taman Molek, 75460 Melaka
Fully office-based role

Interested candidates may submit their updated resume via WhatsApp to Jeselyn Koh – ************* 0351 for immediate review.

Pay: RM3,000.00 per month

Application Question(s):

• Are you able to communicate fluently in Mandarin and English, both verbally and in writing?
• Do you have at least one year of experience in customer service or a related role?
• Do you have basic knowledge of gaming platforms or system operations?
• Are you comfortable with a fixed monthly salary of RM3,000?
• Are you able to commute daily to the Taman Molek office?
• If selected, how soon would you be able to start work?

Work Location: In person