jobs in Getronics

全职 Technical Support Engineer 工作, 薪水, Getronics Pulau Pinang 公司招聘中 - Ricebowl

Technical Support Engineer

Getronics

Undisclosed

全职

Pulau Pinang

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工作地点

  • Pulau Pinang Malaysia

职位描述

岗位职责

  • Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
  • 2+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
  • General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
  • Self-motivated, possess a can-do attitude and a strong customer support orientation.
  • Provide technical expertise and support to customers through phone, chat, ticketing system, and in-person.
  • Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
  • Strong familiarity with PC components like CPU, Motherboard, RAM, Graphics card storage etc.
  • Perform PC refresh, general preventative maintenance, install, upgrade, and troubleshoot computer hardware and any other authorised peripheral equipment.
  • IP phone, multi-function printers and video conference Level 1 support.
  • Provide technical support in teaching spaces utilizing various software and hardware collaboration platforms like Zoom, MS Teams, Barco, Neat Bar, Crestron, and similar tools.

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