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全职 MFG Hardware Services Supervisor 工作, 薪水, Emerson Pulau Pinang 公司招聘中 - Ricebowl

MFG Hardware Services Supervisor

Emerson

Undisclosed

全职

Bayan Lepas, Pulau Pinang

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工作地点

  • Bayan Lepas Pulau Pinang Malaysia

职位描述

岗位职责

Job Description

In This Role, Your Responsibilities Will Be:

Team Leadership & Supervision

  • Lead, coach, and develop hardware service material handle.
  • Assign jobs, manage workload, and monitor productivity and turnaround time (TAT).
  • Conduct on-the-job training and technical skill development.
  • Perform performance evaluations and support competency improvement plans.

Technical & Service Operations

  • Supervise daily hardware service activities including receiving, shipping, inventory and testing of test & measurement equipment.
  • Ensure all service work complies with company procedures, manufacturer specifications, and quality standards.
  • Manage quality and technical escalations with hardware service.
  • Ensure proper handling, storage, and usage of tools, test equipment, and spare parts.
  • Continue improvement (CI) leader and constantly improves hardware service /or quality activities

Quality, Safety & Compliance

  • Ensure compliance with EHS, safety procedures, and ISO/IEC calibration or quality system requirements.
  • Support internal and external audits (ISO 9001, ISO/IEC 17025, or equivalent).
  • Drive root cause analysis and corrective/preventive actions for service issues.

Customer & Stakeholder Support

  • Act as a technical escalation point for customer service issues.
  • Coordinate with sales, application, and logistics teams to meet customer expectations.
  • Provide technical input for service scope.
  • Support customer visits, technical discussions, and service reviews when required.

Qualifications & Experience

  • Diploma or bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, or related field.
  • Minimum 5–8 years of experience in test & measurement hardware service, repair, or calibration.
  • At least 2 years of supervisory or team-lead experience is preferred.
  • Strong hands-on experience with electronic troubleshooting at component or module level.

Skills & Competencies

  • Strong technical knowledge of electronic test & measurement equipment.
  • Leadership and people-management skills.
  • Good problem-solving and analytical ability.
  • Familiarity with quality systems (ISO 9001 / ISO 17025).
  • Good communication skills in English (written and verbal).
  • Proficient in-service documentation and basic MS Office tools.

Location:

  • Bayan Lepas, Penang

NI Job Title and Level:

  • Manufacturing Hardware Services Supervisor

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