全职 Lounge Host 工作, 薪水, Cathay Pacific Airways Ltd Hong Kong 公司招聘中 - Ricebowl

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Reports to : Lounge Supervisor

As a Lounge Host, you will be at the forefront of delivering a warm, efficient and premium lounge experience for our customers.

You will ensure smooth lounge entry through accurate access verification, engage customers proactively at every touchpoint and provide thoughtful assistance throughout their visit.

With your service mindset and attention to detail, you will play a key role in creating a welcoming environment that reflects our commitment to exceptional customer experience.

Key Responsibilities

Deliver a warm and professional welcome to customers and verify lounge access to create a positive first impression

Proactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and services

Build rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experience

Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests

Work closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customers

Support daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentation

Conduct regular checks of the lounge environment and support quality control activities to uphold service standards

Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively

Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations

Operate lounge and airport systems in accordance with security, service and data confidentiality requirements

Requirements

Right to work in Hong Kong

Minimum age of 18

High school graduate or above

At least 1 year of customer service experience, preferably in a hospitality or premium service environment

Strong interpersonal and communication skills with a service‑oriented mindset

Good command of spoken and written English, with Cantonese and Putonghua as an advantage

Genuine enthusiasm for customer service with a proactive and customer‑focused approach

Positive attitude with attention to detail, strong teamwork skills and ability to work under pressure

Willingness to represent the Company professionally through appropriate grooming, attire and conduct

As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

Work schedules to suit different lifestyles

World-class training and structured career progression path

A safe and collaborative working environment which embraces a diverse and inclusive culture

Medical coverage & other flexible benefits

Flexible retirement scheme

Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Full-time