全职 Order Management (Executive) 工作, 薪水, BASF Asia-Pacific Service Centre Sdn. Bhd. Federal Territory 公司招聘中 - Ricebowl

Objectives of the Position

The Executive, Order Management, will execute the customer order management processes with a consistent high level of service across ASEAN, Australia and New Zealand (ANZ), Taiwan for the Customer Service which is still with Global Business.

Main Tasks

Operations and Performance

• Execute the Customer Order Management processes set up in KL Hub with the different models & interfaces
• Processing of sales and purchase orders from various customers in a timely manner
• Service contact for assigned countries – monitor order status and provide update information to the countries and customers
• Bill of Lading draft checking (for Letter of Credit orders, 3rd party supplier orders and key customer orders)
• Manage Insurance Certificate (if necessary)
• Follow up Bill of Lading receipt status based on Estimate Time of Delivery
• Collection of Original Bill of Lading and other documents from goods suppliers
• Provide full and accurate required documents to customers
• Upload / maintain documents in SAP for audit trail
• Support documents for internal and external audit purpose
• Register all and follow-up with all non-conformances in the NCM system to ensure a quick and efficient customer response
• Participate proactively in new workflow for on time & accurate documents
• Ensure that delivery capability and reliability of all orders
• Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible
• Verifying pricing with Marketing and execute & monitor all guidelines implemented
• Troubleshooting and problem solving
Process debit and credit notes wherever applicable (Business Unit)

Requirements

Education

Bachelor degree or High Diploma preferably in Business or Supply Chain Management

Working Experience

2-4 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling

Technical & Professional Knowledge

• Supply Chain Management / process knowledge, SAP (Sales and Distributions module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.