Soft Space Hiring! Full Time Project Manager in Federal Territory - Ricebowl

Job Summary

As we continue expanding our Japan business, we are looking for a bilingual Project Manager who can bridge Japanese clients and our regional/global teams. The ideal candidate independently drives projects forward while balancing client expectations, technical constraints, delivery timelines, and business objectives.

Key Responsibilities:

1) Project Management

• Lead end-to-end implementation projects for payment and fintech solutions
• Manage project schedules, milestones, risks, and deliverables with technical understanding
• Coordinate internal teams: development, QA, infrastructure, operations, and business
• Track action items and ensure timely follow-up with all stakeholders
• Identify risks and proactively escalate issues when necessary

2) Client Communication

• Serve as the primary point of contact for Japanese clients and partners
• Facilitate meetings and workshops in Japanese and English
• Translate business requirements into structured implementation plans
• Prepare and review project documentation, meeting minutes, reports, and presentations to communicate externally and internally
• Support UAT, production rollout, deployment, maintenance and post-launch coordination

3) Cross-functional Coordination & Documentation

• Collaborate with Malaysia based development teams
• Coordinate with external clients
• Align technical constraints with client expectations
• Prepare and maintain: requirement documents, project schedules, status reports, issue trackers, release notes, operational documents, and Root Cause Analyses (RCA)

Required Skills and Qualifications:

Must-Have:

• Native-level Japanese communication skills
• Business-level English proficiency
• 3+ years of experience in Project Management, PMO, or implementation management
• Solid understanding of all development phases (requirements → dev → testing → UAT → release) with ability to coordinate stakeholders across each
• Ability to understand Japanese enterprise client expectations in software development
• Foundational knowledge of system development (APIs, infrastructure architecture, etc.)
• Experience working with external clients or enterprise stakeholders
• Strong logical thinking and structured communication skills
• Ability to manage multiple stakeholders and priorities simultaneously
• Ownership mindset and proactive problem-solving attitude

Nice-to-Have:

• Experience in fintech, payment, banking, SaaS, or system integration projects
• Experience working in multinational or startup environments
• Knowledge of payment concepts: credit card acquiring, QR payments, SoftPOS, EMV, PCI/security compliance
• Experience with API-based projects, mobile applications, or hardware terminal deployments