全职 Technical Support Executive 工作, 薪水, Great Wall Motor Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Responsibilities:

· Organize, conduct, and deliver training and assessments to fleet customers, service personnel and Technicians.

· Collect feedback from trainees and service managers about training courses for further improvement.

· Ensure dealers’ Technicians & service personnel have all necessary trainings and certification requirements.

· Ensure dealers’ best service quality by providing timely / up-to-date training according to market trend/requisition.

· Provide technical resolution and support to dealers, fleet customers, and internal department via online and/or on-site. (Including: technical investigation, root cause analysis and propose countermeasure).

· Analysis of key market indicators (warranty, VOC, DMS data etc.) to identify/early detection of vehicles’ quality/technical issues.

· To implement and provide technical administration/information for dealers which included service/technical information and bulletin, field report and countermeasure action plan deployment.

· Plan and perform dealer’s workshop improvement activity in term of operations.

· Plan and perform Workshop Tools and Equipment audit at service dealers.

· Representative for the company in dealing with Headquarters in terms of Technical related matter.

· Prepare, analyze and monitor dealer KPI report.

· Perform related duties as assigned or as the situation dictates.

Requirements:

· Candidate must possess at least Degree in Engineering or equivalent.

· Required language(s): Bahasa Malaysia, Mandarin, English.

· At least 3 year(s) of working experience in the related field is required for this position.

· Preferably with working experience in automotive industry.

· Applicants must be willing to work in Kuala Lumpur.

· Full-time position.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.