全职 Customer Support Consultant (Cantonese Speaking) 工作, 薪水, Amaris Consulting Federal Territory 公司招聘中 - Ricebowl

ABOUT THE JOB

• Respond to customer enquiries in Cantonese and English, ensuring clear and professional communication.
• Process and validate client requests, ensuring compliance with company policies and agreed terms.
• Maintain and update client records to ensure data accuracy and completeness.
• Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.
• Handle client queries related to account access, payments, and project submissions.
• Collaborate with internal teams to ensure timely and accurate responses to client needs.
• Provide support and guidance to internal and external stakeholders through email, chat, and calls.
• Identify opportunities for process improvements and contribute to enhancing workflows.
• Ensure compliance with company regulations and internal policies, fostering a transparent and accountable environment.
• Participate in additional projects or areas of responsibility to improve team performance.

ABOUT YOU

• 1 to 3 years of experience in customer support, client services, or a similar role.
• Students with strong language proficiency are welcome.
• Experience in stakeholder management is a plus.
• Familiarity with customer support platforms (e.g., Zendesk) is an advantage.
• Strong analytical skills with keen attention to detail.
• Excellent problem-solving abilities and ability to handle complex client requests.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Proactive and solution-oriented mindset, with the ability to work independently and collaboratively.
• Fluent in Cantonese and English.