jobs in Devloit

全职 Technical Support Engineer(Japanese Speaker)(Remote Job) 工作, 薪水, Devloit Federal Territory 公司招聘中 - Ricebowl

Technical Support Engineer(Japanese Speaker)(Remote Job)

Devloit

Undisclosed

全职

KL City, Federal Territory

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工作地点

  • Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

  1. Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
  2. Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS
  3. Should have knowledge of Wireless, including Controllers based Access Points
  4. Determine feasibility of technical solutions. Assist in root cause determination of network and related problems
  5. Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting.
  6. Japanese language N2 proficiency (verbal & written) is required (to cover 24/7 support)

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