全职 Senior Front Office Operations Manager 工作, 薪水, Sourceo 公司招聘中 - Ricebowl

Overview

Our Client is seeking a seasoned professional to oversee the daily functions of the Front Office team, supporting the Hotel Manager in ensuring smooth operations and exceptional guest service. This leadership role involves guiding the department to meet both operational excellence and financial targets.

Key Responsibilities

• Lead and supervise the Front Office team, fostering a positive and proactive work environment.
• Collaborate with senior management to develop strategic plans for short-term and long-term departmental growth, including budgeting and forecasting efforts.
• Identify and recommend process improvements to enhance efficiency and service quality within the department.
• Ensure consistent delivery of the brand experience across all guest touchpoints, maintaining high standards of service excellence.
• Assist in formulating departmental strategies aligned with overall hotel objectives, providing insights and recommendations to the Hotel Manager.
• Monitor operational performance to maximize profitability and guest satisfaction.
• Support the implementation of policies and procedures that uphold the hotel’s brand standards and service commitments.
• Participate in planning and executing initiatives aimed at elevating guest experiences and operational efficiency.

Qualifications & Skills

• Diploma or higher qualification in any discipline.
• Minimum of five years' experience in a comparable leadership role within the hospitality industry.
• Strong team leadership skills with a positive, energetic attitude and proactive approach.
• Familiarity with hotel management systems, such as Opera, is a plus.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction and team collaboration.

Additional Benefits

Our Client offers a supportive work environment with opportunities for professional development, competitive compensation packages, and a comprehensive benefits program designed to promote work-life balance and career growth.

Work Location: In person