Institution: National Healthcare Group Polyclinics
Family Group: Ancillary
As an Operations Manager, you will be a key member of our Polyclinic Management team. You will drive operational excellence and service quality. You will collaborate with multi-disciplinary healthcare team and corporate with departments in corporate office in the planning and implementation of business initiatives and delivery of quality services and care.
Key Responsibilities :
Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery
Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities
Drive service quality enhancement projects and implement best practices
Manage and develop operations staff, fostering a culture of learning and growth
Partner with corporate office departments to implement strategic business initiatives
Requirements :
Degree in any discipline
At least 6 - 8 years of proven working experiences in operations management, quality management, and corporate management
2 to 4 years in a supervisory capacity
Possess strong leadership, supervisory, organizational and change management capabilities
Ability to work effectively in a complex environment, collaborate and communicate across a diverse range of people and job functions
Excellent problem-solving and analytical skills
Proven track record of improving operational workflows leading to higher efficiency/productivity
Strong people management and team development abilities
Able to work under 100% onsite work arrangement and on a 5.5day work week.