This role is designed to develop future retail leaders through a structured 2-month training program, after which successful candidates will be promoted to Store Manager, managing store operations with the support of Sales Associates.
Key Responsibilities (Trainee Period)
1. Store Operations Management
Oversee daily store operations to ensure smooth and efficient workflow
Maintain store cleanliness, visual merchandising, and product displays
Ensure stock availability, inventory accuracy, and loss prevention
2. Sales & Business Performance
Drive sales performance and achieve monthly targets
Monitor KPIs and implement strategies to improve store revenue
Analyze sales trends and customer behavior to maximize profitability
3. Customer Experience Management
Deliver excellent customer service and ensure high customer satisfaction
Handle customer inquiries, feedback, and complaints professionally
Build strong relationships with customers to encourage repeat business
4. Team Leadership & Development
Supervise and lead Sales Associates (SAs)
Provide on-the-job coaching and performance feedback
Foster a positive and high-performance team culture
Requirements
Minimum age: 21 years and above
Prior experience in retail/store operations is preferred
Strong business mindset with a focus on sales performance
Experience in B2C environment
Good communication and interpersonal skills
Leadership potential and willingness to grow into a managerial role
Compensation & Benefits
Only fixed allowance of RM100 – RM130 will be provided during the 2-month training.
No basic salary upon confirmation
Commission-based earnings only based on store performance upon confirmation
Career progression to Store Manager after training
Additional Information
Training Location: TRX, Mid Valley, Lotus’s Mutiara Damansara, Empire City, Aeon Big Wangsa Maju, Lotus’s Rawang, Tanjung Malim
Interview Process: 1 round interview with Area Manager
Onboarding: Immediate / Anytime
Security Deposit Requirement (Upon confirmation)
A refundable security deposit of RM3,000 is required to cover potential operational losses
Flexible payment methods may be considered
Full refund upon contract termination (subject to company terms & conditions)