全职 Tenant Experience Executive 工作, 薪水 up to SGD 2,700, Cove Living Pte Ltd 公司招聘中 - Ricebowl

Job Title: Tenant Experience Executive

Job Type: Full time

Reports To: Tenant Experience Manager

Location: Singapore

Working hours: Rotating days and hours



What you’ll be doing:

Facilitating a warm and welcoming check-in, particularly on weekends
Assisting Coveys with any general issues they might have to make their stay more comfortable
To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
Handling and resolving flatmate conflicts and related issues
Redress any grievances a Covey might have using means available
Assist in planning and executing exciting community events
Liaising with the property owner or representative when necessary
Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
Any other duties that contribute to a better experience for our Coveys as necessary
Perform the Inventory checks after a tenant checks out

Deliverables:

Provide a concierge like service to our Coveys
To provide a high level of customer service to our Coveys and other stakeholders
To ensure that the Covey’s stay is pleasant and memorable
Make sure units are well maintained and tidied



What makes you a great fit:

Essential

A diploma in any field (service related is a bonus)
Minimum of 2 years’ experience in a customer-facing role
Excellent interpersonal and problem solving skills
A good command of spoken and written English

Preferred

Experience working in an early-stage start-up
Experience in the hospitality industry



Core Skills/Competencies

Ability to remain composed when dealing with difficult customers
Customer oriented
Self-motivated
Responsible
Ability to deal with ambiguity
Attention to detail