全职 Cargo System Support Mandarin and Cantonese Language 工作, 薪水, Tata Consultancy Services Federal Territory 公司招聘中 - Ricebowl

About the job

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Role: Cargo System Support Mandarin and Cantonese Language

Location: Kuala Lumpur

Working arrangement: Fully office base

Main job responsibilities

1. Warehouse Operation System (WOS) Technical Support

• Deliver end‑to‑end technical support for the WOS system, ensuring reliable performance and a positive user experience.

2. Incident & Problem Management

• Manage standby support, respond to customer‑reported issues, and drive timely resolution of incidents and problems.

3. Vendor Hardware/Software Coordination

• Work closely with third‑party vendors to troubleshoot and resolve hardware and software issues.
• Oversee hardware‑related concerns, including RMP130 door access systems, walkie‑talkies, WiFi temperature loggers, FDU installations, and printer functionality.

4. Customer Communication & Case Handling

• Manage customer communications via email and phone for fault reporting and inquiries.
• Maintain accurate logs and ensure proper follow‑up on ServiceNow tickets.

5. Work Permit & Registration Administration

• Coordinate and process work permits, including car plate registrations and related documentation.

6. SOP Development & Maintenance

• Create, revise, and maintain Standard Operating Procedures (SOPs) in Confluence to strengthen the knowledge base and support efficient incident resolution.

7. Data Patch & Code Simulation

• Collaborate with vendors to resolve data patch issues and support TC code simulations.

8. System Simulation & Testing

• Perform system simulation tasks within the WOS environment and conduct testing following system updates to ensure operational stability.

Job Requirements

• Completed minimum Diploma or Degree with at least 1 year working experience supporting warehouse/cargo/terminal system/freight management
• Must fluent in speaking, reading and writing in English, Mandarin & Cantonese to support the overseas terminal
• Must open to work in office
• Open to work on weekend and standby

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.