Develop processes to ensure that project demand is being managed accordingly and any aging, lower-priority demands are not perpetually deferred.
Responsible for the successful completion of all Demand-related tasks.
Performs complex administrative and analytical tasks in support of program management.
Owns Demand-related metrics as part of the overall quality assurance plan.
Participates in special projects as required.
Provides reports and dashboards to provide transparency into demand backlog, trends, and current pipeline.
Facilitates and actively participates in Demand prioritization meetings with appropriate stakeholder groups.
Reports to and consults with upper management and executives, as needed, to help drive strategic organizational and platform growth.
Constructs relevant assessment criteria and formulae to support objective demand prioritization.
Recommends processes to receive, assess, and approve submitted demand records.
Job Requirements:
Strong presentation skills and excellent attention to detail.
Ability to work well under pressure in a team environment.
Demonstrate strong analytical and problem-solving skills.
Quickly adaptable to changing processes and requirements.
Self-starter with the ability to work in a fast-paced, dynamic environment.
Ability to interact with colleagues and stakeholders at all organizational levels.
Experience with and thorough understanding of key factors that drive business value and impact.
Candidates have extensive experience in Project Management.
ServiceNow experience (Demand Management, Ideation, Continual Improvement Management, Surveys and Assessments, Service Portal) – where applicable in the job context.
Over 5+ years of related experience in Demand Management.
Agile/SAFe experience.
Strong customer facing skills with an ability to interact in confidence with Business stakeholders.