- 252 NORTH BRIDGE ROAD East Region (Singapore) Singapore
工作地点
职位描述
岗位职责
Job Summary:
We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.
Job Description:
Your roles and responsibilities are as follows as a Management Executive:
· Welcome and host customers upon arrival to the restaurant.
. To deliver great and excellence customer service according to company standard.
· To serve and portion dishes quickly, efficiently systematically.
· Uphold quality, service & cleanliness according to company standard.
. Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.
· Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.
· Management of front desk reception operations by receiving incoming calls, emails and attending to customers.
· Management and updating of customer record within the Customer Relationship Management system (CRM).
. Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.
. Perform daily closing on the POS system.
. Petty Cash Management.
. Planning and management of Part-timers’ roster and daily performance record.
· Event Planning and management.
· Effective communication between departments to ensure smooth daily operation.
. Management of official company email accounts by responding to customers’ email in a timely manner
· Lead and manage a team of Service crew during operation.
· Assist manager by getting involved in planning, organizing and execution of special events.
· Inventory management of alcohol and beverages in a consistent and timely manner.
. Reporting of month-end stock take of inventories to headquarters.
· Adhere to hygiene and safety standards.
· Adhere to company’s standard operating procedures.
· Any other appropriate duties and responsibilities as assigned.
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